Contact Information

Last updated: August 6, 2026

If you have any questions about your order, our products, shipping, returns, refunds, or any other matter, please contact us using the details below.

Customer Support

Email: support@aurex-jewels.com

Customer support is provided by email. When contacting us regarding an existing order, please include your full name, order number, and a brief description of your request.

Company Information

Trading name: Aurex
Legal company name: Aurex Brands Limited
Company type: Private Company Limited by Shares
Company registration number: 80962989
Business Registration Certificate No.: 80962989-000-08-26-4

Telephone: +852 6956 3765
Please note: This telephone number is provided for corporate and verification purposes only. It is not a customer support hotline. For customer support, please contact us by email.

Registered Business Address

Aurex Brands Limited
Unit 05, 12/F, The Cloud
No. 111 Tung Chau Street
Tai Kok Tsui
Hong Kong

The registered business address above is our official company address and is not a return address.

Products must not be returned without first contacting us and receiving return authorization and return instructions.

Returns and Refunds

For return or refund requests, please contact:

support@aurex-jewels.com

Approved returns must be sent only to the return address provided in our Return & Refund Policy .

Shipping Questions

For questions about shipping, delivery, customs, tracking, or delayed packages, please contact us by email:

support@aurex-jewels.com

Legal and Privacy Requests

For legal notices, privacy requests, data protection questions, or questions regarding our store policies, please contact:

support@aurex-jewels.com